updated May 2013
WELCOME TO DOWNLOAD HELP
Here are some important things for you to know to get you started.
Every computer has a special place where files go (such as music files from us) that are downloaded from the internet. When you download music, you will need to know where that place is on your computer. It is usually a folder called “Downloads” or is a folder you have assigned / made for downloads. At our office on our computers we just call it “Web Downloads”.
Make sure email@example.com is in your “approved contacts” list (Whitelist) so our email to you is not blocked or end up in your spam folder – it contains copies of your download links!
You can re-download your music several times at no additional cost by clicking on your download link again. So don’t worry if you are not a computer wizard! If doing things on a computer doesn’t come easy for you, give the process a try, and then if it still is a mystery, you have time to call in your computer wizard friends! If they can’t help you, then please contact us. We want you to be able to download and enjoy your music.
Hours: Monday – Friday 9:00 AM PST – 4:00 PM PST (California, USA)
phone / USA: 1-415-459-6796
phone / international: 001-415-459-6796
The New Equations Music Team
1) Your browser and what to expect when downloading –
After clicking ‘Download’ on your receipt, your browser will begin downloading your music. Browser examples: Safari, Chrome, Firefox, Opera, Internet Explorer (IE), etc. If you are not sure what browser you are using, go here for a very easy way to find out:
SPECIAL NOTE for PC users: you may be asked to “save” or “save as”. Do not click on “open” or “open with” – click on “save” or “save as”.
2) Download one piece at a time –
We recommend that you complete the download process for ONE piece of music before clicking “download” for the next; in other words, don’t click all the “download’ links at once as it slows down the process.
3) Where does my music go when it is downloaded?
Depending on your browser and how you have set it up to save files you download from the internet, your music will be saved to a Downloads folder, your desktop, to Finder, to a specific downloads folder that you have made for whatever you download from the internet, or the last place you saved a file.
Often when people think that their music did not download it is just because they did not know where to look for it. For more specific directions on how to search your browser for the music you downloaded:
DOWNLOAD CAN’T BE FOUND
4) What if my internet connection goes down while I am downloading?
You can restart your download several times at no additional cost by clicking on your download link again. So don’t worry if you lose power to your computer, or something like that happens!
5) Why should I save my download links?
Be sure to save your email receipt so you can get to your music download links if you need them again. An email with your download links is emailed to you immediately after you purchase music. You will receive TWO email receipts from us: one has the download links, the other does not.
IMPORTANT be sure to check your spam folder if you can’t find email from us. Also, make sure our email address is in your “approved contacts” (also called a “Whitelist”) Otherwise, our email to you will likely be blocked.
Email #1: from firstname.lastname@example.org DOES include download links.
Email #2: from New Equations & New Equations Music email@example.com DOES NOT include download links.
6) How long does downloading take?
Depending on your internet speed, your computer’s speed, the time of day, how the stars are aligned – and who knows what else – downloading may take anywhere from a few minutes for a short piece of music, to 15 minutes or even several hours (seriously!) for the symphonies. We have seen the exact same 80 minute piece of music take 15 minutes to download, and other times an amazingly long 4 hours! It will take a super long time when other people are using your computer’s bandwidth, in other words, they are slowing down your computer.
In the end, there may be no obvious reason for the length of time downloading takes. But, in general, your internet speed and computer speed make a big difference. So, the older the computer, and the slower your internet speed, the longer it will take. If you have a really slow arrangement and you bought a long piece, you might want to just let the music take its time downloading overnight.
7) How can I tell if my music is downloading?
It is useful to know that every browser (Safari, Chrome, Firefox, Internet Explorer, Opera, etc.) has a different way of showing you that they are downloading something. Some make it really easy for you to see that the browser is downloading your music (Chrome) and some make it really difficult to see (Safari and Firefox). So it can seem truly mysterious when you don’t know where to look to see if something is happening! However, once you click on the download link, 99.9% of the time your music begins downloading.
On PCs it begins with a message screen that asks you to “save” or “save as. SPECIAL note for PC users: do not click on “open” or “open with”.
On MACs you may get a message asking if you want to download, or you will simply see a little icon flying across the page into a place in the browser window. Once you know where to look it is very easy! A “Downloads” window may also pop up that shows everything you have downloaded recently, including the music you are currently downloading – with a moving graph bar showing you how much time it will take until the download is complete.
8) What does it mean to buy music in WAV?
Buying music in WAV (all New Equations Music is in WAV) is the same as buying and then downloading music from a CD, but without the CD in the middle of the process. A WAV file is a common type of sound file. It was developed by Microsoft and IBM and it is a standard music file format used extensively by people who want to hear original sound quality (not degraded) in their digital audio recordings. WAV stands for Waveform Audio File Format. The format can be used on MACs and PCs.
9) How can I keep the pure tuning, frequencies, and resonance in my New Equations Music?
We recommend that you keep your New Equations Music in WAV (CD quality) to preserve the pure tuning and frequencies that the music brings to your body, as well as the resonance this music creates between your body and life throughout the universe. The samples you hear on our website are all playing in WAV. Many media players have setting that will do this; see #11. If you have iTunes, see #10.
10) How can I change my iTunes setting so that may music stays in WAV?
If you are using iTunes as your audio player, then we recommend that you change your iTunes settings so that your music is not degraded to MP3 or ACC files, because these files have had up to 90% of the music removed! This is what unchanged iTunes settings will do to your New Equations Music before you ever get to listen to it.
Preserve my New Equations Music in WAV It only takes a minute or less!
11) What if I use a media player such as Amarra or MediaMonkey to play my music?
If you are using a media player such as Amarra, PureMusic, Decibel or Audirvana, MediaMonkey, Winamp, JRiver or WMP, you should be able to download your New Equations Music to your computer and keep its WAV format without a problem. These players are made to manage and play high resolution music. If you are using a media player other than those listed above, check to see if it is possible to change the settings so the player will keep your music in WAV.
1) The directions we offer here are more or less correct for your computer depending on which web browser you are using and the model / year of your computer. Browser examples are: Firefox, IE (Internet Explorer), Safari, Opera, or Chrome. Connecting to a website – such as to ours to get music – is always done using a browser.
2) After you click on a download link, you will see a box with two options. Select “save”or “save file.” Do NOT click on “open” or “open with.” Then click OK.
3) What you see to show you that a download is happening differs depending on which browser you are using. Some specific notes for users of recent versions of Firefox are included below. This description will give you a general idea of what to expect on other browsers.
If you are using a recent version of Firefox, it may look as if nothing is happening (true for other browsers, as well). Don’t worry, it is really downloading!
In the upper right hand corner of your screen or window, you will see a number followed by “m” for minutes, for example, 14m. (The place to look to know that the music is downloading is different on every browser.) If you click on it, you will see a bar with a green line showing you the download progress. If it is a small file (a shorter piece of music) and downloaded quickly, then you will see a small green vertical downward pointing arrow in this same location. When the download is complete, the file name will appear with a file icon next to it. Click on the file name. If you stepped away from your computer and the download has been done for a while, click on the green arrow to see your recent downloads.
4) Once your file has downloaded you should see a browser window with a list of your recent downloads (see how to open this for Firefox in paragraph above). If you do not, then you can go to your Windows file manager program and look for the Downloads folder. Open this folder. You will then see a list of files. Look for the name of your music download.
– .wav files (single piece files): If you see .wav at the end of the file name, although you do not have to do this, it is a good idea to move the file from your downloads folder to another folder where you keep all your music, such as your Music folder. Then just double-click on the file and it will open and begin playing in whatever your default music player is, for example iTunes or Windows Media Player.
– .zip files (multiple piece files): However, if you see a .zip at the end of the file name, double click on the file and you will see a window with a list of what is contained in the zip file. At the top of this window you should see an option that says “Extract All.” Click on “Extract All.” This will bring up a box that asks you to choose a destination folder for where to put the extracted files. Change this destination folder to where you want to keep your music; for example you could just change where it says “Downloads” to”Music” and keep the rest of the destination path the same. Click OK. You should then see a small box indicating the progress of the extraction process. When it is complete, go to your new folder, open it and double-click on any piece of music to begin listening to it.
5) If you use iTunes to manage your music, open iTunes and prepare a playlist. Then, in your newly created folder, highlight all the music you see, and drag it into your iTunes playlist. Click on your music and enjoy!
6) Note: After you have double-clicked the .zip file and have extracted all your new music into a new folder, you no longer need this .zip file and you may want to delete it from your downloads folder so that it does not take up space on your computer.
1) The directions we offer here are more or less correct for your computer depending on which web browser you are using and the model / year of your computer. Browser examples are: Firefox, IE (Internet Explorer), Safari, Opera, or Chrome. Connecting to a website – such as to ours to download music – is always done using a browser.
2) Be sure you know where your downloads go when you download something from the internet. This is where your music will show up. If you use a different media player, then you already know what to do.
3) Once you have clicked on the download link you should then be able to find the name of the music file in the place where downloads show up on your computer. You will also see that the music file name has a .download after the name. (Example: Music from the Stillpoint.wav.download) The .download will show at the end of the file name until the piece of music had finished downloading.
4) Once it has finished downloading (.download has disappeared):
– .wav files (single piece files): if you see .wav at the end of the file name, you can click on the file to highlight it and drag the music into your iTunes library. There is a good chance your MAC will have already moved the music into iTunes once it is finished downloading, and began playing it, as well – and you won’t need to highlight and drag.
– .zip files (multiple piece files): However, if you see a .zip at the end of the file name, double click on the file and this will create a folder of the same name. Click on the folder to open it, highlight all the music you see, and then drag it into your iTunes library. It will probably work for you to just drag the folder into iTunes, as well. Of course, first open your iTunes library before dragging your music.
– you may also see a folder, instead of a file name. Open the folder, highlight the music, and drag it into iTunes.
5) You will then see all your music being copied into iTunes. When it is finished copying, click on a piece and enjoy!
6) Note: you may want to delete the extra copies of your music so it is not stored in other places on your computer.
– After you have double clicked the .zip file and have created a folder of the same name, highlight the .zip file and delete it. To delete a file or folder, highlight it and press Command / Delete.
– After you have moved and copied your music into iTunes, you may want to delete the folder that the music came in, as well, but only if you do not want your music backed-up on your computer.
7) EXAMPLE of download process in Firefox on Mac OS X Version 10.6.8:
When you hit “Download” from your receipt, a message pops up asking if you would like to save your file. Click on “save file.” A little icon then flies into the Downloads area on the top of the Firefox window between the search box and “Home” – BTW you may not even see this icon fly by!
But, you will see the word “Downloads.” A small line marker over the word “Downloads” begins counting down the time till the download is finished. It will begin showing a little colored line. If you put your mouse over the word “Downloads” a message comes up giving you the option to click on it to see the download progress. If you click on that message, it opens a window and you can see the name of the file you are downloading. Once it says it is finished downloading, click on the little magnifying glass icon to the right of the name of the file, and it will take you to the music file on your computer.
.zip file: double click to open. Firefox: will say “unarchiving” [Example: Unarchiving “Pesdjet I – III.zip”…
when it completes unarchiving, you will see a folder underneath or over the .zip file. Click on it to open it. If you see more folders (because you bought several playlists) then open each folder so you can see the music there. Highlight and drag the music into iTunes. If when you clicked on the folder under the .zip file and see the music listed, then just highlight and drag it into iTunes.
You may need to restart your computer. This is often what is needed, and can often quickly and easily an easy fix the problem. Computers don’t work as well when they are not restarted on a regular basis. Be sure to try this if you seem to be having a download problem!
COMPUTER MAY BE FULL
Your trash may need to be emptied and you may need to make more space on your computer by deleting stuff. If your computer storage space is “full” then you are probably already familiar making more space on your computer now and then, and already know how to empty the trash and delete unneeded files from your computer.
BROWSER MAY BE FULL
Your browser (Safari, Firefox, Internet Explorer, Chrome, etc.) can also be “full”. Click on the menu bar on top of the browser you are using. Example: if you are in Safari, click on “Safari” at the top left of the screen and click on “Empty Cache”. Then you will have emptied what is stored in your browser and it has more ability to download files. For a very easy way to find out how to do this for other browsers, go to:
Sometimes a particular browser does not work, and trying a different one solves the problem. A place to go to easily add another browser to your computer (you can have as many as you want on your computer):
Your browser might be an old version, and unable to download the music. It is very easy to update a browser by simply going to What Browser am I using? When you get to the site, you will see a message on the screen telling you if your browser needs to be updated, and you can click on “update”. Or, you can go to the website for that browser and click the links to update.
INTERNET HAS GONE DOWN
Your internet connection might have temporarily quit working. This happens on a regular basis at our office. Check to make sure you are able to get on the internet! (Can you open a website that you often go to? Or, can you open new mail?) You will not be able to connect to us to get the music if your internet service is not working.
DOWNLOAD CAN’T BE FOUND
Below are two ways to search. We will be updating this section to describe how this works in other browsers. But the key is to look for “Downloads” in a the browser’s main menu (the main menu is often seen across top of computer screen when the browser is up) or somewhere else in the browser window.
Search #1 – look for your music in Finder
Open up a Finder window: type Command and then typing the letter “n”. In the white Search space, COPY AND PASTE the words that are in CAPS on your receipt and hit “Return” so Finder will look for those words on your computer. From the example below, you would type in PESDJET II – VI MEDITATIONS. Be sure to click on “File Name” heading in Finder so it searches the right category. Also, click on the “Date Modified” box so that the most recent download will show up at the top of the list. Finder will pull up everything on your computer that has these words in it. If you sort by date, what you just downloaded should show up at the top of the column.
Example of music name with CAPS on a receipt: PESDJET II – VI MEDITATIONS – Guided Meditations Complete Series (includes Pesdjets II, III, IV, V, VI)
If the name does not have any CAPS, then simply copy and paste the first several words of the name of the music into Finder.
Example of music without CAPS: New Equations Foundation Benefit Concert (Portals 1-9), California, USA, December 2012
You only need to enter the first few words, as these will be unique on your computer: New Equations Foundation
Search #2 – Search in the Downloads folder in your browser
All browsers have a “Downloads” list that makes it possible for you to find your downloads.
SAFARI EXAMPLE ON MAC:
At the top left of screen when in Safari, there is a menu item that says “Window”. The drop down from that has a “Downloads” option. Click on “Downloads”. This opens a window that lists the name of all that has been recently downloaded. There is a little magnifying glass to the right side of each name. Click to highlight the item you want to find, then click on the magnifying glass and it will show the item is in Finder.
FIREFOX EXAMPLE ON MAC:
It says “Downloads” on the top of the Firefox window between the search box and “Home.” If you put your mouse over the word “Downloads” a message comes up giving you the option to click on it to see your downloads. If you click on that message, it opens a window and you can see the name of the file you are downloading. Once it says it is finished downloading, click on the little magnifying glass icon to the right of the name of the file, and it will take you to the music file on your computer.